TERMS AND CONDITIONS

Welcome to Frost Laboratories.

By accessing, browsing, or purchasing products from www.frostlaboratories.com, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

Frost Laboratories (“we,” “us,” “our”) is a skincare and beauty brand operating in India, offering science-driven personal care products through its official website.

By using this website, you confirm that you:

• Are at least 18 years of age, or are using the Website under parental or legal guardian supervision; and

• Are competent to contract under the Indian Contract Act, 1872.

All orders must be placed through our website or via authorised communication channels.

Payments must be completed in full at checkout using secure Indian payment gateways or cash on delivery.

We reserve the right to refuse or cancel orders in cases of pricing errors, product unavailability, suspected fraud, or misuse.

All prices are listed in Indian Rupees (INR) and include/exclude applicable taxes as indicated.

GST shall be applied in accordance with prevailing Indian tax laws.

We endeavour to dispatch orders within the timelines mentioned on the website. Delivery timelines are indicative and may vary due to logistics, geographical location, or force majeure events beyond our control.

Customers may request a return, refund, or replacement for damaged, defective, or incorrect products by contacting us within 7 days of delivery.

All refunds and cancellations shall be processed in accordance with our Return & Refund Policy and the Consumer Protection (E-Commerce) Rules, 2020.

Our products are intended for external use only unless explicitly stated. Results may vary based on individual skin type and usage.

Information on the website is for general informational purposes and does not constitute medical advice. Please consult a healthcare professional before use if required.

All website content—including text, images, designs, trademarks, and logos—is owned by Frost Laboratories and protected under the Copyright Act, 1957, and other applicable Indian laws.

Unauthorised use or reproduction is strictly prohibited.

You agree not to:

• Violate any applicable Indian laws

• Upload or transmit harmful, defamatory, misleading, or unlawful content

• Interfere with Website security or functionality

Violation may result in suspension or termination of access.

We process your personal data in compliance with the Digital Personal Data Protection Act, 2023.

By using our website, you provide free, specific, informed, and unambiguous consent for the collection and processing of your personal data for lawful purposes, including order fulfilment, customer support, marketing (where permitted), and legal compliance.

You have the right to:

• Access your personal data

• Request correction or erasure

• Withdraw consent at any time

• Raise grievances regarding data processing

Details are provided in our Privacy Policy.

We implement reasonable security safeguards to protect your personal data against unauthorised access, loss, misuse, or alteration, as required under Indian law.

To the maximum extent permitted under Indian law, Frost Laboratories shall not be liable for any indirect, incidental, special, or consequential damages arising from use of the Website or products.

You agree to indemnify and hold Frost Laboratories harmless from any claims, damages, liabilities, or expenses arising out of your violation of these Terms or misuse of the Website.

We reserve the right to update these Terms and Conditions at any time. Continued use of the website constitutes acceptance of the revised terms.

These Terms shall be governed by and interpreted in accordance with the laws of India.

All disputes shall be subject to the exclusive jurisdiction of the courts located in Ahmedabad, Gujarat.

In accordance with the IT Rules, 2021, and the DPDP Act, 2023, users may contact our Grievance Officer/Data Protection Officer:

Address: 43, Suyog-99 Bungalows, Nikol, Ahmedabad-382350
Email: support@frostlaboratories.com

Phone: +919099896612

Response Time: Acknowledgement within 48 hours; resolution within 30 days