Shipping & Returns Policy
Shipping Information:
- Processing Time: Orders are processed within 2-3 business days.
- Shipping Methods: We offer standard and express shipping options. Delivery times vary based on location and selected shipping method.
- Shipping Costs: Calculated at checkout based on weight and destination.
- Tracking: Once your order is shipped, you will receive a tracking number via email.
Returns Policy:
- Eligibility: Items must be returned within 7 days of receipt, unused and in original packaging.
- Process: To initiate a return, contact our customer service team with your order details.
- Refunds: Refunds will be processed within 5-7 business days after receiving the returned item.
- Exchanges: We offer exchanges for defective or damaged items.
Contact Us:
For any questions or assistance, please reach out to our customer support at support@frostlaboratories.com. We are here to help!
Note: This policy is subject to change without notice. Please review it periodically for updates.