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Frequently asked questions

Here are some common questions about our company.

Yes — and we mean it. Every formula is developed in collaboration with dermatologists and biochemists. We use peer-reviewed research, clinical testing, and patented delivery systems (like cryo-extraction and lipid encapsulation) to ensure maximum efficacy — not just marketing buzzwords.

Absolutely not. We are 100% cruelty-free, certified by Leaping Bunny and PETA. All testing is done on human volunteers under ethical guidelines — never on animals.

Designed for all skin types — including reactive, rosacea-prone, and post-procedure skin. We avoid common irritants like alcohol, sulfates, parabens, and synthetic fragrances. Many customers with eczema or psoriasis report significant improvement after switching to our regimen.

From trusted global partners who share our values:

Arctic Moss → Svalbard, Norway (cold-climate resilience)
Glacier Algae → Swiss Alps (rich in antioxidants)
Himalayan Saffron → Kashmir Valley (hand-harvested, ethically traded)
Fermented Snow Mushroom → Japan (biotech-enhanced for bioavailability)

Each batch is traceable back to origin — because you deserve to know what’s on your skin.

Yes. All products are 100% vegan — no animal-derived ingredients, no beeswax, no lanolin, no carmine. Even our packaging is plant-based or recyclable.
Most customers notice improved hydration and radiance within 7–14 days. For deeper concerns (texture, fine lines, hyperpigmentation), consistent use over 4–8 weeks yields transformative results.
If you’re not completely happy with your purchase, return it for a full refund — no questions asked. Just email us at Frostloboratories25@gmail.com with your order number.
 Yes! We ship to over 60 countries. Shipping times vary by region (typically 5–12 business days). You’ll receive tracking info via email once your order ships.
(Free shipping on orders over $75 USD.)
Absolutely. We use industry-standard SSL encryption and PCI-compliant payment gateways (UPI, Cards, Stripe, PayPal, Apple Pay). Your data is never stored or shared.
We go beyond “recyclable”:

Glass bottles with aluminum caps (infinitely recyclable)
Biodegradable labels made from sugarcane pulp
Zero plastic mailers — shipped in compostable padded envelopes
Refill programs available for select products (launching Q3 2025)
Not yet — but we’re close. We offset 100% of our shipping emissions through verified reforestation projects. By 2026, we plan to be fully carbon-neutral across operations.
Email us anytime at frostlaboratories25@gmail.com — we respond within 24 hours. For urgent issues, call us at +91 9099896612 (Mon–Fri, 9AM–5PM IST).

Yes! Book a free 15-minute virtual consultation with one of our Skincare Advisors. They’ll analyze your skin type, concerns, and goals — then recommend your perfect routine.